Welcome to Tixflare (“Company,” “we,” “us,” or “our”). We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website or use our services.
By visiting or using any of our services, you agree to the terms in this Privacy Policy. If you do not agree, please discontinue use of our site and services immediately.
2. Information We Collect
- Information You Provide Voluntarily
- We collect personal details such as your name, email address, billing information, and any other information you choose to give us, for example when you create an account, purchase tickets, or fill out a form on our website.
- Information Collected Automatically
- We may automatically collect certain details about your device and browsing patterns, including your IP address, browser type, the pages you visit, and the dates/times you access our site.
- Information from Other Sources
- When you engage with us via third-party platforms (e.g., social media, payment processors), we may receive some of your data from those external services, in accordance with their privacy policies and your account settings.
- Cookies and Related Technologies
- We use cookies, web beacons, and similar technologies to store session information, recognize you the next time you visit, and tailor our site features to your preferences. You can typically modify your browser settings to decline cookies if you wish.
3. How We Use Your Information
We use your information for various purposes, such as:
- Providing Services and Processing Transactions
- Managing your account, handling ticket orders, and facilitating payments.
- Communications
- Sending you event updates, promotional materials, or important policy notifications.
- Analytics and Personalization
- Understanding user behavior to improve our site, personalize your experience, and show content or ads that might be relevant to you.
- Fraud Detection and Security
- Identifying and preventing fraudulent activities or unauthorized transactions.
- Legal Compliance
- Meeting legal obligations or responding to lawful requests, such as subpoenas or court orders.
4. Disclosure of Your Information
We may share your information in the following situations:
- Service Providers
- We work with trusted third-party vendors for services such as payment processing, data analysis, and email marketing. They only access information needed to fulfill their contractual obligations.
- Business Transactions
- If we undergo a merger, acquisition, reorganization, or asset sale, your information may be transferred as part of that process.
- Legal Compliance
- We may disclose data if required to do so by law or in response to lawful requests by public authorities (e.g., government agencies or law enforcement).
- With Your Consent
- If we wish to use or share your data for any purpose beyond what is described here, we will obtain your permission before doing so.
5. Data Protection
We use commercially reasonable security measures to safeguard your personal data. However, no method of electronic transmission or storage is entirely secure. We urge you to protect your account credentials and notify us immediately if you suspect unauthorized use of your account.
6. Third-Party Links and Integrations
Our website may include links to other platforms or services that are governed by their own privacy policies. We are not responsible for how these external sites handle your data and encourage you to review their privacy practices.
7. Children’s Privacy
Our services are not designed for individuals under 13 years of age (or the age of majority in your jurisdiction). We do not knowingly collect personal information from minors. If you believe we have inadvertently collected data from a minor, please contact us, and we will remove it promptly.
8. Your Rights and Choices
Depending on where you live, you may have certain rights regarding your personal data, including:
- Access — You may request a copy of the information we hold about you.
- Correction — You can ask us to update or correct inaccurate data.
- Deletion — You can request that we erase your data in certain circumstances.
- Consent Withdrawal — Where we rely on consent, you can withdraw it at any time.
To exercise these rights, please get in touch with us using the contact information below. We may need to verify your identity before proceeding with your request.
9. Data Retention
We only keep your data for as long as is necessary to accomplish the purposes for which it was collected, including to meet legal or regulatory requirements.
10. Updates to This Policy
We may modify this Privacy Policy at any time to align with evolving legal standards, business practices, or user feedback. Any changes will be posted with an updated “Last Updated” date, and your continued use of our services after the changes take effect indicates your acceptance of the revised terms.
11. Contact Us
If you have any questions or concerns about this Privacy Policy, please reach out to us at:
support@tixflare.com